Vacation FAQ

Frequently Asked Questions

What is TICO?

The Travel Industry Council of Ontario, Canada (TICO) is a self-managed, not-for-profit corporation, responsible for administration and enforcement of the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 on behalf of the Ontario government. The legislation governs all of the approximately 2,500 travel retailers and travel wholesalers registered in Ontario. In addition, TICO administers an industry-financed Travel Compensation Fund.

The Travel Industry Council of Ontario's mission is to promote a fair and informed marketplace where consumers can be confident in their travel purchases. TICO also supports the mission of the Ontario Ministry of Consumer Services to maintain a fair, safe and informed marketplace as it relates to Ontario's Travel Industry Act, 2002.
TICO accomplishes this through developing high standards and efficient, effective and relevant regulatory mechanisms in areas such as:

• Consumer protection.
• Consumer education and awareness.
• Registration, inspection, supervision and discipline of registrants.
• Investigating and mediating disputes between consumers and registrants.

Can I drink the water in the countries I visit?

In Western Europe, Scandinavia, the USA, Canada, Australia and New Zealand, it's fine to drink the water from a fresh-supply tap. For other countries, your Travel Director will let you know if it's okay.

What is the single traveler supplement?

If you prefer the privacy of your own room, you can opt for our single supplement. The cost will depend on your trip and can be found in the pricing section of the itinerary. On many of our trips we offer discounts on the standard single supplement. If you'd rather not incur the additional expense, consider our single traveler room share option. We'll accommodate you with a fellow guest of the same gender, on a twin-bed basis.

What size is a triple room?

A triple room is the same size as a twin bedded room and beds will accommodate three people, but we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed due to size of room and fire codes.

What is the difference between a twin room and a double room?

A double room is designed to accommodate two people, but may not have two separate beds. A twin bedded room has two separate beds of any size, and is the type most commonly utilized.