Terms and Conditions

By accessing Altair.Travel you agree to the following Terms and Conditions, which are designed to make sure that Altair.Travel works properly to the benefits of everyone.

Throughout this document:

Us, We, Our, Altair.Travel, Company, Altair Travel means the Altair Travel entity. User, Visitor, Customer, Reader, You means a person/business who subscribes for or purchases any services from Altair.Travel. Service or Services refers to any or all services that you subscribe to or receive from Altair Travel.

General

The Altair Travel website is operated by Altair Travel Inc. Altair Travel Inc. is a licensed travel agency in the province of Ontario, Canada. These Terms and Conditions apply to all our customers using any of the services we provide. The purpose of these Terms and Conditions is to ensure that Altair Travel and its users meet their responsibilities and obligations in order for our customers to receive the best service and/or product possible. These Terms and Conditions and the other policies posted on the Altair Travel website constitute the entire agreement between Altair Travel and you.

You also agree to the terms and conditions of the respective tour operator, or company, or airline, or cruise line, or hotel, or car rental company providing the travel product and/or services you are purchasing (e.g., vacation packages, flights, hotel reservations, cruise packages, etc.). Their Terms and Conditions are made available during the booking process via a featured link to their Terms and Conditions.

The Terms and Conditions may be modified from time to time in its sole discretion so please return to the Terms and Conditions from time to time to review them. Your use of the website means that you accept any and all changes. If you do not agree with any of the Terms and Conditions you may not use this website.

The content of Altair.Travel is suitable for any person of any age. However, only adults over 18 years of age are able to book travel services online. If you are under 18 years of age you may purchase travel services over the phone with a legal guardian present or by coming into our office with a letter of consent from a parent or legal guardian. If you are booking travel for someone else it is up to you to obtain consent from that individual to share their personal information. All fraudulent purchases will be investigated and prosecuted.

Pricing

All prices within the Altair Travel website are in Canadian dollars unless otherwise stated and are marked “CAD” or “CDN”. Sometimes, the prices are in American dollars and marked “USD”. There are circumstances where you may be able to change the currency.

All prices on the Altair Travel website are subject to change without prior notice. Any changes in pricing that may occur before, during or after a purchase, as a result of a tour operator change, are not the responsibility of Altair Travel.

When a booking is complete, the prices CANNOT be changed or adjusted. Pending bookings are not included. Full payment is required. Prices and availability on packages and flights is not guaranteed until confirmed (payment is processed). Should there be a discrepancy between the initial advertised price shown on the website and that of the actual tour operator selling price; the latter, confirmed-final price shall prevail.

Some airport fees, merchant airline fees with certain carriers, taxes and baggage fees, where applicable, may not be included in the pricing. Baggage fees vary depending on the airline the customer is booking with. It is the responsibility of the customer to read the individual baggage handling policies of their airline. It is advised to secure your seat in advance if available/offered by the airline. Seat Selection is an additional fee charged by the airline.

Payment

Online payments can be made using Visa, MasterCard or American Express credit cards. Please note that sometimes American Express may not be available as a payment option. Other international credit cards are not accepted.

The credit card holder on the booking is the person with whom Altair.Travel has the contract/agreement to provide travel services to and is the person with whom Altair Travel is liable to.

If you are using a third party credit card (the use of a credit card that does not belong to any of the passengers on file) the booking may not be confirmed immediately. All fraudulent purchases will be prosecuted.

Reservations are only confirmed once a verification process is conducted that mitigates the risk of fraud for that booking. Rates and availability are subject to change until the booking is confirmed (payment is processed).

Payment for online bookings is required in full at the time of purchase. When a booking is complete, the prices CANNOT be changed or adjusted. Extra payments (e.g.: such as drinks at a cruise ship or onboard gratuities, or excursion costs, etc.), which are not related to the booking price are not the responsibility of Altair Travel.

Airfare and vacation package purchases are 100% non-refundable.

After a booking is made

After a booking is made, the customer will receive an email confirming the purchase. It is the responsibility of the customer to insure that all contact information is accurate at the time of booking (email addresses, phone numbers, etc.). Furthermore, it is the responsibility of the customer to verify that the information on the confirmation email is in accordance with the travel product that they have purchased. If there is a discrepancy between the information on the confirmation email and that of what the customer has booked, the customer MUST contact Altair Travel during our regular business hours:

Phone: 1 (416) 633-9404
Toll Free: 1-866- 209-1463
Fax: 1 (416) 633-3820
Email: info@altairtravel.ca
Address: 1315 Finch Avenue W., Unit 113, North York, ON M3J 2G6, Canada

Ticket Delivery

Your electronic tickets (e-tickets) and supporting information will be sent to you by e-mail (to the address you have indicated in your booking form) approximately 14 days before your departure date. For bookings made within 14 days of departure, your electronic tickets (e-tickets) and supporting information will be sent to you by e-mail (to the address you have indicated in your booking form) within approximately 72 hours of making your booking. If your booking was made within 7 to 10 days of your departure you will receive your e-tickets within 72 hours via your provided email address.

For those who travel outside of Canada

For travel outside of Canada, it is your responsibility to obtain all the necessary documents, such as valid passports and visas, required to gain entry into the destination country. Most countries require a valid passport for at least 6 months beyond your return date. You agree that it is your responsibility to ensure that you and all travelling companions have the appropriate documents to gain entry to the chosen destination and for re-entry back into Canada upon return. You confirm that the spelling of all passenger names entered during the booking process are correct and are how they appear in their travel documentation. You understand that if any changes to the names are required after the booking is made, supplier imposed charges will apply. It is the responsibility of the customer to ensure that all required documentation is received before travel departure.

For information on Canadian requirements regarding provisions on immunizations, passports, visas, etc. please visit www.voyage.gc.ca. It is recommended that travellers contact the destination country’s embassy in Canada with further questions before they depart.

Special Conditions

If a traveller is pregnant or has another medical situation or condition, please read the Terms and Conditions of the tour operator, airline or cruise line providing your travel services specifically. Different rules may apply to different tour operators, airlines, etc. and those conditions are beyond the control of Altair Travel.

Children under 18 years of age who are travelling alone or with only one parent/guardian, should have a notarized letter of authorization signed by the other parent/ guardian who is not traveling or if both parents/guardians are not travelling with the child.

Cancellation

Airfare and vacation package purchases are 100% non-refundable. All purchases may be permitted a change (e.g., a name change on file) for a fee that is determined by the tour operator, airline or consolidator, as well as an additional service fee from Altair Travel. Any changes to a booking must be requested in writing.

Insurance

It is highly recommended that the customer purchases travel insurance in order to protect themselves against the unforeseen circumstances. There are different types of insurance plans available. Buying travel insurance is not mandatory; it is an optional decision to the customer.

For any questions about travel insurance, please contact Altair Travel:

Phone: 1 (416) 633-9404
Toll Free: 1-866- 209-1463
Fax: 1 (416) 633-3820
Email: info@altairtravel.ca
Address: 1315 Finch Avenue W., Unit 113, North York, ON M3J 2G6, Canada

Third Party Suppliers

All travel packages, airfares, hotels and car rentals displayed on our website are supplied to Altair Travel by various third parties and in turn are subject to their own Terms and Conditions. Altair Travel is a retailer for the third party suppliers and is in NO WAY LIABLE for incidents brought upon or caused by any of the third parties. When you buy travel services through Altair Travel, it is your responsibility to refer to the appropriate third party supplier’s Terms and Conditions.

Altair Travel cannot be held liable for any loss, damage or injury of any nature whatsoever whether to person or property that may arise from the purchase of any travel services through our website.

Altair Travel is not liable and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. ALTAIR TRAVEL INC. DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR RENTALS AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.).

HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND ALTAIR TRAVEL INC.DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS. ALTAIR TRAVEL INC. MAKES NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES.

ALTAIR TRAVEL INC. MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY ALTAIR TRAVEL INC. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF ALTAIR TRAVEL INC. ALTAIR TRAVEL INC. IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. ALTAIR TRAVEL INC. HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT ALTAIR TRAVEL INC. BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ALTAIR TRAVEL INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ALTHOUGH, WE MAKE EVERY POSSIBLE EFFORT TO INSURE THAT THE CONTENT (TEXTS AND IMAGES) WITHIN THE ALTAIR TRAVEL WEBSITE IS UP-TO-DATE, WE CANNOT GIVE YOU A 100% GUARANTEE OF ACCURACY DUE TO CONSTANT CHANGES AND OCCASIONAL CIRCUMSTANCES BEYOND OUR CONTROL. ALL INFORMATIONAL CONTENT, SUCH AS HOTEL AND DESTINATION DESCRIPTIONS ON Altair.Travel IS PROVIDED ONLY AS A GUIDELINE AND MAY NOT BE AN EXACT REPRESENTATION.

THE ALTAIR TRAVEL WEBSITE MAY CONTAIN LINKS TO THIRD PARTIES WEBSITES. SUCH HYPERLINKS ARE PROVIDED FOR YOUR REFERENCE ONLY. ALTAIR TRAVEL DOES NOT CONTROL SUCH WEBSITES AND IS NOT RESPONSIBLE FOR THEIR CONTENTS. INCLUSION OF HYPERLINKS TO SUCH WEBSITES DOES NOT IMPLY ANY ENDORSEMENT OF THE MATERIAL ON SUCH WEB SITES OR ANY ASSOCIATION WITH THEIR OPERATORS.

Prohibited Activities

The user must not use (or allow anyone else to use) our services for activities that include but are not limited to:

Engaging in any fraudulent activities including forgery and impersonation; Using, possessing, posting, uploading, transmitting, disseminating or otherwise making available content that is unlawful or violates the copyright or other intellectual property rights of others; Attempting to use our services in such a manner so as to avoid incurring charges for usage; Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; “Frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization; Using any tools designed to facilitate access, such as “packet sniffers”; Interfering with computer networking to or from any Internet user, host, provider or network, including, without limitation, denying service attacks, overloading a service, improperly seizing or abusing operator privileges (“hacking”), or attempting to “crash” a host; Violating or breaching any applicable laws and/or regulations. Being false or misleading; Distributing or containing spam, chain letters, or pyramid schemes; Interfering with the proper working of the Altair.Travel; Bypassing measures used to prevent or restrict access to Altair.Travel; Using any robot, spider, scraper or other automated means to access Altair.Travel and collect content for any purpose without our written permission; Harvesting or otherwise collecting information about others, including email addresses;

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Phone: 1 (416) 633-9404
Toll Free: 1-866- 209-1463
Fax: 1 (416) 633-3820
Email: info@altairtravel.ca
Address: 2727 Steeles Avenue West, Unit 104, North York, ON M3J 3G9, Canada