Flight FAQ

Frequently Asked Questions

What will I need to bring with me?

A common problem is people bringing too many things! Please refer to our suggested clothing list in the pre-departure information, which you can download from the details page of your particular trip.
Oh, and don't forget your camera, passport, visas and a positive attitude! If you suffer from any medical condition please bring extra supplies of medication, as it could be difficult to find in Europe.

Is my ticket refundable?

Most of the tickets are non-refundable. Unless you purchase an unrestricted airline ticket;

Does the airline allow name changes on airline tickets?

Name changes are not allowed in any circumstances. Once the ticket is issue the name can't be changed.

When should I make my booking?

As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Carnival, Easter, Summer), we would book as early as possible. To obtain the lowest airfare must be book within 14 days or more in advance. Some destinations as the Caribbean, Mexico, Central and South American no advance purchase is required.